Articles about Customer Service

Unlocking ROI: 5 Must-Do Steps to Deploying HubSpot's AI Customer Agent

The buzz around AI-powered customer agents, especially HubSpot's new offering, is undeniable. The promise of instant, 24/7 support is a compelling proposition for any business. However, with the shift to a credit-based usage model on June 2nd, every AI interaction now has a direct cost. This makes a thoughtful strategy essential not just for creating a positive customer experience, but for maximizing your return on investment (ROI).

Unlocking HubSpot's Customer Agent: What You Need to Know About The New HubSpot Credits (formerly Breeze Credits) Rollout

HubSpot's Customer Agent, a powerful generative AI tool, is becoming more widely available today...

Is Your Customer Success Team Your Untapped Growth Engine? It probably is. [SOP Included]

In the relentless pursuit of growth, businesses often laser-focus on acquisition – more leads, more...

How We HubSpot: Inbox in HubSpot as a Customer Service Channel

Customer service. Customer support. Customer success. Whatever you call it, how you interact with...

3 Reasons We Love Helping Our Clients

Its that time of year again, Love is in the air! Red, pink, hearts and all things cupid is all you...

Customer Service/Experience Departments The Who, How and Why

There seems to be a set of stars aligning in my life lately. In the past week, I've had the...

Why Negative Comments are Good for Business

Inevitably, you’re going to receive a nasty customer comment on your business website or social...