Articles about Customer Service

How We HubSpot: Inbox in HubSpot as a Customer Service Channel

Customer service. Customer support. Customer success. Whatever you call it, how you interact with the people who buy into your business is important.  It’s less expensive to keep a customer than to find new ones.  And let’s face it: People need attention. 

3 Reasons We Love Helping Our Clients

Its that time of year again, Love is in the air! Red, pink, hearts and all things cupid is all you...

Customer Service/Experience Departments The Who, How and Why

There seems to be a set of stars aligning in my life lately. In the past week, I've had the...

Why Negative Comments are Good for Business

Inevitably, you’re going to receive a nasty customer comment on your business website or social...