Terms & Conditions.

Impulse Creative Terms and Conditions

Effective date: October 17, 2026
Last updated: October 17, 2026

These Terms and Conditions ("Terms") are between you and Impulse Creative Inc., a Florida corporation ("Impulse Creative," "we," "us," or "our").

These Terms have two parts:

• Part A (Website Terms) applies to everyone who uses impulsecreative.com (the "Site").
• Part B (Master Services Terms) applies to every client that buys agency services from us.

These Terms cover Impulse Creative agency services only. Other products have their own terms.

Part A. Website Terms

A1. Acceptance

By using the Site, you agree to Part A of these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

A2. Who may use the Site

You must be at least 18 years old to use the Site. If you use the Site for a company, you confirm that you have authority to accept these Terms for that company.

A3. Our content

We or our licensors own the Site and its content. This includes text, graphics, logos, designs, code, videos, guides, templates, and frameworks (such as the CLEAR Framework). You may view and share Site content for your own non-commercial information. You may not copy, sell, republish, or make derivative works of Site content without our written permission. You may quote short parts with a link back to the source page.

"Impulse Creative" and our logos are our trademarks. HubSpot and other third-party names and marks belong to their owners. Their use on the Site does not mean they endorse us, unless we say so.

A4. Rules of use

You must not:

1. Break any law when you use the Site.
2. Try to get unauthorized access to the Site, our systems, or other users' data.
3. Upload viruses or harmful code, or disrupt the Site.
4. Scrape or harvest data from the Site with automated tools in a way that puts a load on the Site or ignores our robots.txt file.
5. Send spam or false information through our forms, chat, phone lines, or text lines.
6. Pretend to be another person or company.

A5. Information on the Site

We publish Site content for general information. It is not legal, tax, or financial advice. We try to keep it correct and current, but we do not promise that it is complete, correct, or current. Prices, features, and service descriptions on the Site may change. A signed proposal or statement of work controls over the Site.

A6. Links to other sites

The Site may link to third-party websites and tools. We do not control them and are not responsible for their content or practices.

A7. Submissions

If you send us ideas, feedback, or suggestions, we may use them without any duty to you. Do not send us confidential information through Site forms unless we have a written confidentiality agreement with you.

A8. Text messages

These SMS terms apply to text messages from any Impulse Creative Inc. phone number. We send texts through CallRail. The messages are updates and responses about pricing and the products and services offered at impulsecreative.com. They include replies to your questions, scheduling, and project updates.

Opt in. You opt in when you check a box on a form, text one of our numbers first, or ask us for texts. Consent to texts is not a condition of any purchase. When you opt in, we may send you a message to confirm your signup.

Cost and frequency. Message and data rates may apply. Message frequency varies.

STOP. You can cancel at any time. Reply STOP to any text message from us. We will reply once to confirm that you are unsubscribed. After that, you will get no more messages from us. To join again, sign up the same way you did the first time. We will then start to send you messages again.

HELP. Reply HELP to any text message from us at any time. We will reply with instructions on how to use the service and how to unsubscribe. You can also contact privacy@impulsecreative.com.

Participating carriers. AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. We do not sell or share your mobile number or text consent with third parties or affiliates for marketing or promotional purposes. For questions about privacy, read our Privacy Policy.

A9. Call recording

Calls to our phone numbers may be recorded and transcribed. You will hear a notice when a call is recorded. See our Privacy Policy.

A10. Disclaimer

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SITE WILL BE ERROR-FREE, SECURE, OR ALWAYS AVAILABLE.

A11. Limitation of liability (Site)

TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, THAT RESULT FROM YOUR USE OF THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM ABOUT THE SITE IS LIMITED TO ONE HUNDRED US DOLLARS (US$100). Some places do not allow these limits, so they may not apply to you.

This Section A11 does not apply to services you buy from us. Part B governs services.

A12. Indemnity (Site)

You will defend and indemnify Impulse Creative against third-party claims that result from your breach of Part A or your misuse of the Site.

A13. Changes

We may change Part A at any time. We will post the new version on the Site and update the "Last updated" date. If you use the Site after a change, you accept the new terms.

Part B. Master Services Terms

1. Agreement and authorization to perform services: Client's purchase of the above-described project shall constitute Client's agreement to be bound by the terms and conditions of the Agreement and the project and shall authorize Impulse Creative to perform the services in accordance with this Agreement and the Project's Scope.

2. Pricing and payment. The Price to perform the Project contemplated by this agreement is identified within the scope of work.

3. Late Fees: After a 30 day grace period we will charge 1.5% of remaining balance monthly, or the maximum rate allowed by law, whichever is less, until paid.

4. Contract Terms: Contract Terms are for scope of work that are defined in the terms disclosed in the client’s quote.

5. Points Expiration: For ongoing service accounts we will allow rollover of "Point allocation" for a period of 60 days from the invoice date.

6. Auto-Approval: OKR (Objectives and Key Results) Document and Content feedback are required to be approved with 14 calendar days or will be considered auto-approved so that we may commence work toward your objectives.

7. Modern Browser Notice: Our development team actively tests on all modern browsers (Including the latest Chrome, Safari, Edge, & Firefox browsers) and hardware (Mobile, Tablet, Desktop). Where there are needs for compatibility for past browsers that are no longer supported or have End Of Life Status (Such as IE 11) we will quote additionally work needed for compatibility on an as-needed basis. For Worldwide Stats on browser usage click here (https://gs.statcounter.com/).

8. Cancellation: Payments for custom design or development projects are made to Impulse Creative in increments or phases as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. (see section 18) If a project is canceled or postponed, all monies paid are retained by Impulse Creative and if applicable, an additional fee for all work completed beyond what was already paid for shall be due by the client. After any initial contract term, at least 45 days notice of cancellation must be provided in writing to terminate any ongoing or automatically renewing retainer agreement contract.

9. Employment: Client acknowledges that the dedicated team on your account may have extensive knowledge about your company during & after the duration of this contract. Employment & contracting our staff without Impulse Creative being directly involved is subject to legal action including damages of up to the total value of this contract term. Client agrees not to employ/contract with Impulse Creative team members during or after contract finishes for a period of 12 months.

10. Limited warranty: disclaimer of warranties. Impulse Creative warrants that the services to be performed under this Project shall be performed in a professional and workmanlike manner. Impulse Creative does not warrant software or any services provided by an independent third-party supplier or software manufacturer. You must refer to the warranty provided by such third party.

11. Limitation of liability: Provider shall abide by any and all federal, state, & local applicable rules of law, regulations, code, and ordinances in the performance of all services provided under this Agreement. Client agrees to indemnify, defend, and hold harmless, Provider, its affiliates and its agents from and against any and all damages of any kind or nature whatsoever arising out of or related to the data, information, files or other records and materials except in the case of Provider's negligence. Each party's total liability arising out of or related to this Agreement shall not exceed the total amount of the contract.

12. Entire Agreement: This agreement contains the entire understanding of the parties and supersedes all previous oral and written agreements with regard to the subject hereof. The Data Processing Agreement (DPA) is part of this Agreement. If this Agreement and the DPA conflict on how Client's personal data is processed, the DPA controls.

The DPA governs how Impulse Creative Inc. processes Client information: Data Processing Agreement.

13. Severability: If any provision contained in this Agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement.

14. Intellectual property: All ideas, concepts, improvements, discoveries, code, tables, forms, queries, macros, modules developed by Impulse Creative shall remain the sole and exclusive property of Impulse Creative until full payment of contract is finalized. Upon that time, it shall become the sole and exclusive property of Client.

15. Non-disclosure: Impulse Creative understands that during the course of the Project it may come to know confidential information pertaining to Client's business including but not limited to operations, accounting, human resource, financial and any information that is not considered "public" information, and will not disclose or discuss such confidential information with third parties.

16. Notices: This Agreement shall be governed by the laws of the State of Florida and all court proceedings will take place in HENDRY County. All notices under this Agreement must be in writing. A notice to Impulse Creative Inc. is effective when sent by email to legal@impulsecreative.com with confirmation of receipt, or by certified mail with return receipt requested to Impulse Creative Inc., 6627 County Road 78, Fort Denaud, Florida 33935. A notice to Client is effective when sent by email with confirmation of receipt, or by certified mail with return receipt requested, to the address Client designates in the Agreement.

17. Generative AI

Client acknowledges that Impulse Creative Inc. may use generative AI technology, including Google Gemini, Cursor, SpaceX AI, Anthropic, and Grain, in performing the services. All tools are used on paid accounts with data not used for training. By entering into this Agreement, Client consents to Impulse Creative Inc. using Anthropic's Claude to review Client's CRM data, including names, email addresses and contact details. No other generative AI tool processes identifiable information from Client's data, except Grain, which makes AI meeting notes and summaries of recorded calls and meetings with Client's staff.

18. Refund and Cancellation Policy

Web Design / Branding

Payments for custom design/development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Impulse Creative and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Web Development/App Development

Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Impulse Creative and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Search Engine Optimization, Inbound Marketing and Social Media Marketing

Payments for Search Engine Optimization, Internet Marketing and Social Media Marketing services are nonrefundable, and Impulse Creative do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Impulse Creative in initiating services. If a project is cancelled or postponed, all monies paid are retained by Impulse Creative and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a Credit Card/Paypal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Website Hosting

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. Impulse Creative reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms.
Accounts terminated due to policy violations will not be refunded.

• You may not assign this agreement or any of your rights hereunder without the express written consent of Impulse Creative. Any sum not paid by you when due and owing is subject to interest at a rate equal to the lesser of 1.5% per month or the maximum rate allowed by law. Impulse Creative reserves the right to change pricing if the scope of work is changed.

• Impulse Creative may include your name on its client list and reference you as a case study if applicable.

• Any change to the project made after 30 days after final delivery is considered an enhancement and will be billed at a standard hourly rate or quoted individually as an addition.

Contact

Impulse Creative Inc.
6627 County Road 78
Fort Denaud, Florida 33935
Email: remington@impulsecreative.com
Phone: 239-244-8812